The telecommunications market is a competitive market where several players share consumers’ wallets. Several criteria can help subscribers choose the best Internet service provider, including the quality of service. Indeed, some consumers prefer to pay a little more to obtain quality customer service.
To choose the best Internet service provider, it may be interesting to compare the quality of the services offered.
How to compare the quality of customer service: Bouygues Telecom, Orange, Free, or SFR number?
The price of the subscription is one of the most important criteria for most subscribers, but some consumers prefer to choose an Internet service provider that responds to their needs and questions quickly.
Therefore, it is important to compare the quality of customer service of different Internet service providers before purchasing a subscription.
Most Internet service providers offer several points of contact: telephone or directly online via the website or social networks.
For example, it is possible to contact customer service with the Bouygues Telecom number (1064) or from the Internet service provider’s website. Other operators also provide a number to their customers.
- Orange: 3900
- Free: 3244
- SFR: 1023
- Bouygues Telecom: 1064
Customer service is the service dedicated to subscribers: administrative procedures, information, etc. Good customer service is responsive customer service whose advisors listen to the customer’s potential problems and offer an appropriate solution.
It is possible to test the quality of customer service yourself by contacting the various Internet service providers by telephone or online.
According to boutique-box-internet.fr, it is also possible to consult customer reviews: these will allow future subscribers to know the strengths and weaknesses of an Internet service provider before subscribing.
However, these reviews represent personal testimonials that do not reflect the overall quality of the service.
According to the French Association of Telecommunications Users (AFUT), Orange has been voted “best mobile phone operator” for the eighth consecutive time with efficient and available customer service.
How to compare the network quality of different Internet service providers?
The quality of customer service is an important criterion, but all consumers also want to pay for quality service and avoid operators whose Internet or mobile networks function poorly.
According to the website boutique-box-internet.fr, it is possible to compare the quality of the network of Internet service providers from the website of the Regulatory Authority for Electronic Communications, Posts, and Press Distribution (Arcep).
Arcep’s interactive map allows consumers to choose an Internet and mobile operator that provides quality service in their region or municipality.
It is not advisable to opt for the cheapest Internet service provider if it does not offer a quality network in your locality.
