With the advent of information technology, companies have become accustomed to more modern working conditions. Thus, the computer is now transformed into a telephone switchboard thanks to the softphone. Company employees are no longer limited to a fixed workstation on a desk.
The softphone offers a variety of new services to improve the productivity and daily performance of employees. This guide invites you to discover the real advantages offered by the softphone for your professional activity.
How does the softphone work?
Softphone is a virtual phone that allows you to make all your calls from your phone or computer using the Internet network. With the softphone, your various communications are sent in bulk of information such as a download or an email. It is a technology that effectively replaces conventional PSTN telephone lines.
However, the softphone is connected to a real phone number that now works through a web application using VoIP telephony software. You have the option of choosing a national or international line, mobile or landline, depending on your business needs. The classic PABX or IPBX standards are then replaced by the softphone thanks to dematerialization.
Additional features that softphones offer are:
- team instant messaging;
- call recording;
- video calls for organizing webinars and web conferences;
- call forwarding;
- SMS;
- one-click dialing;
- the visual interface for voicemail, etc.
Typically, the softphone consists of all the buttons found on business phones. It also includes hold and mute.
The usefulness of softphone for a company
Enterprise telephony has been revolutionized by the softphone, offering true flexibility to employees. The main advantages of using the softphone are:
- the ease of teamwork: more than just a dematerialized telephony software, the softphone considerably improves the daily life of employees thanks to its various functionalities. Also, thanks to its cloud-based technology, information sharing between employees is done in real-time. This allows the team to evolve in the event of a problem or absence;
- a seamless customer experience: The softphone allows you to obtain maximum information on the screen regarding your prospects and customers. Incoming calls are therefore easily handled thanks to the details available in real-time. Also, thanks to the intelligent call routing functionality, incoming calls are not only better managed, but also better redirected;
- mobility: thanks to the total dematerialization of telephone lines, employees can be reached at any time. Whether employees are traveling, teleworking or in the office, they will be able to easily guarantee their various tasks, etc.
In summary, thanks to the dematerialized softphone, your landline telephones no longer need to be equipped or renewed. This therefore represents a considerable saving and a gain in logistical time. Call costs will also be reduced because international calls will now go through the digital network.
Comments 1