Are you moving? You may then be required to either cancel your telephone subscription with your internet provider (this is often the option chosen by many subscribers), or to move your internet box to your new home!
Until 2015, if you opted for the first solution, the problem that arose was that you found yourself having to change your landline number. But since that year, there are now alternatives that will allow you to keep your landline number, even if you change operator. Magical? No! Practical? Yes!
Keep your landline number when changing ISP.
Since 2015, the RIO Number ( Operator Identity Statement ) allows any subscriber to keep their landline number even if they change telephone operator.
Although this approach was already possible in the past, the process was quite complex and sometimes certain complications ultimately forced the subscriber to change their landline number, against their will.
But since 2015, the landline number portability procedure has been greatly simplified and has now become as simple as for mobile phones.
The only requirement for all subscribers is to know their landline RIO number in order to initiate the transfer of the number and avoid possible complications when terminating their contract.
How to get the RIO of a landline?
The Operator Identity Statement is a 12-character sequence containing information related to your landline. The first two digits of the code represent the operator itself.
How is the RIO Code composed?
For example, for Orange subscribers, the first two digits will be 0 and 1.
Then the next character will be a letter that designates the quality of the customer. Companies will be characterized by the letters E, and P for individuals.
Then come the next 6 characters which correspond to the reference of your internet subscription contract. These characters can be alphabetic numeric or alphanumeric.
Finally, the last three characters of the Operator Identity Statement represent a key. The latter’s role is to confirm the validity and accuracy of the previous information.
This way, it is almost impossible for your new mobile operator to validate your RIO if it is incorrect.
How to recover your Fixed RIO Number?
To get your RIO fix, it’s very simple. All you have to do is call 3179 from the line you want to transfer.
Your Statement will then be sent to you automatically and you will have to take the trouble to note it carefully and without any crossings out.
You will also receive the RIO by email or SMS , if you have taken the trouble to mention an additional number or an email address in your internet subscription contract with the current operator.
Exceptionally, if the termination concerns several landlines, you will have to dial 3179 from each of the lines.
Once you have obtained your Operator Identity Statement, you will need to provide this information to the new operator . The latter will be responsible for all the line transfer procedures with your old operator. This operation of transferring the number from the old operator to the new one is called portability.
Generally speaking, this type of procedure is carried out fairly quickly. But you must consider the possibility that the operator with whom you have terminated your internet subscription may be reluctant to carry out the procedures properly, or decide to permanently delete the number that you wanted to be assigned to your new operator.
In this case, the number will be reassigned to a new subscriber, which causes considerable damage, especially for businesses.
To avoid these unfortunate situations, ARCEP, which represents the Regulatory Authority for Electronic Communications and Posts, has introduced quarantine.
This is a process that allows a subscriber to recover their number within 40 days . In fact, according to the principle, the operator with whom you terminated the contract must respect 40 days before reassigning the number or deleting it . This will give you enough time to make up for lost time and request the portability of your line .
