At several crucial moments in your web project, you can request the services of a UX design agency. Find out how to go about this process.
Ensure that UX is at the heart of the agency’s business
If you are keen to find a “good” UX design agency, choose a structure whose core business is UX. This should not be an additional option to a web development job. Although it is beneficial to call on an agency with diverse skills that can take charge of your entire web project, it is essential to check that the user experience is at the heart of its concerns. To be sure, seek advice from those around you. You can also refer to the articles available on the agency’s website.
Browse the portfolio of each targeted agency
In your search for a UX agency, you will necessarily make a selection of several providers. You must then take the time to explore the portfolio of each agency. Do not hesitate to visit the sites they have created. Put yourself in the shoes of a simple user and do tests.
Were you satisfied with the experience or did you spot many problems? Did you quickly discover the information you were looking for? The answers to these questions will help you know if you made the right choice. In your tests, preferably select the services that might spark your interest and rate them.
It is worth remembering that UX Design is not just about the visual and structural aspects of a site.
Learn about the agency’s work processes
Before selecting a UX design agency, also focus on the working methods implemented. To this end, you must ask yourself several questions, including the following:
- How will the agency integrate you into its day-to-day tasks?
- What are the steps for validating a project?
- How are the deliverables presented?
- How are modification requests processed?
- What tools does the agency use?
Depending on the answers to these different questions, you will know if the agency will be able to do things the way you want.
Do a face-to-face interview
Your first interview with the UX design agency will probably be over the phone. Afterward, before retaining them for a collaboration, you must meet in person. On this occasion, you will appreciate how your interlocutors plan to carry out your missions. You gain by paying attention to their interest in certain essential points. Normally, a reputable UX design agency should be interested in your target audience, your objectives, your overall strategy, your deadlines and the specificities of your product.
Don’t hesitate to ask questions about aspects that seem unclear to you. The agency should offer a service about your specific expectations. A ready-made UX formula that is ready to be applied may not suit you. If your contacts do not listen to you and do not take your comments into account, it is better to look elsewhere. The UX Design agency team must mention certain important terms, such as UX audit, mockups, personas, ergonomics, and user interface design.
Even if you find a UX design agency that seems the best to you, your collaboration may not go as planned. So, think ahead of time about how you will react to certain issues, such as a late delivery, a lack of communication, or a design that doesn’t match your brand. Even before you are faced with such problems, think about the decisions you will potentially make if they arise.
Be interested in the price of the service
The last but not least important point is the cost of the UX design agency’s service. Find out about this to make sure that your budget can support it. You can get quotes ranging from simple to double depending on the agencies.
Check with agencies to see what exactly is included in the rates offered before making a decision. Ask yourself the following questions:
- What additional services are included?
- Do alterations incur additional charges?
In order not to spend thousands of euros on a partnership that would not be fruitful, it is better to start with a small project. If you are satisfied with the agency’s service, you can entrust it with a larger project.
